Refund Policy
How replacements and refunds work.
Check Before You Pay
Because every order is Cash on Delivery, please check that the parcel is the right one and isn't damaged before handing over payment.
7-Day Replacement
If an item arrives with a manufacturing defect, or stops working under normal use within 7 days of delivery, contact us within that window and we'll replace it. Items should be returned with their original box and accessories.
Refunds
If we can't replace a defective item - for example because it's out of stock - we'll refund the amount you paid for it once the item is returned to us. We'll agree the refund method with you directly.
Not Eligible
Physical or water damage, normal wear and tear, and items that have been repaired or modified by anyone other than us are not eligible for replacement or refund.
How to Request
Look up your order on Track My Order and submit the issue there, or message us on WhatsApp with your order number and a short description (photos help).